MISSED COLLECTIONS 

If you placed your trash and recycling out by 7 a.m. on your designated collection day and it did not get collected, please call 888-3999 as soon as possible.

In most cases, your missed garbage and recycling will be collected by 5:00 p.m. if you call before 12:00 noon.  If you call later in the day, it may not be collected until the following workday.  Extra charges may apply.

Why wasn’t my trash collected?
At SSC, we do our best to collect your trash and recycling in a timely manner, but there are times when external factors make it so we unable to service your home.

The most common reasons your cart may be missed are:

• The cart wasn’t out when the truck came through your neighborhood.
• Your cart was placed too close to a mailbox and the truck couldn’t service it.
• A vehicle was parked in front of (or too close to) your cart so the truck couldn’t reach it.  (This is very common problem in cul-de-sacs.)
• The cart was overloaded (lid open, trash/recycling exposed).
• Overhead obstacles (basket ball hoops, trees, etc.) prevented the driver from being able to empty the cart.
• The cart was facing the wrong direction and/or was too far from the curb for the arm on the truck to reach it.

Our route trucks are equipped with cameras to document each instance when trash and/or recycling aren’t collected, so we can let you know why your cart wasn’t serviced.

Why do I have to have my trash out by 7:00 am on my collection day?

Many customers wonder why we require you to have your trash and recycling at the curb by 7:00 am on your collection day, when your driver normally services your home later in the day.

While we try to be consistent in our weekly collection times, there are a variety of factors that may cause your trash and recycling to be collected at a different time.

• Road construction and/or detours can cause our drivers to service a neighborhood earlier, or delay collection until later in the day.
• Your regular driver may be sick or on vacation, and his replacement may choose a different collection pattern.
• If a truck breaks down, the helper truck that replaces it may service your neighborhood earlier or later than usual.
• As routes grow and expand we have to rebalance them, which may change the time our drivers collect your trash.

When all of our customers have their trash out at the same time, it allows us to provide uninterrupted service when these situations occur.